Table of Contents
At BennyBoom, we want your delivery to be quick, clear, and convenient. Here’s a simple guide on what to expect when our delivery rider gets to your location:
🛵 1. You’ll Receive a Call or Message #
Before arriving, our rider will:
- Call or send you a message to confirm they’re close by
- Ask for directions if necessary
- Confirm you (or your authorised receiver) is available
Please keep your phone close and active around the expected delivery time.
📦 2. Package Hand-Over #
Once the rider arrives:
- They will present your sealed package for you to inspect
- If your order includes multiple items, you’ll be able to confirm the contents
- You’ll sign or verbally confirm receipt of the package
💳 3. Payment (If You Chose Pay on Delivery) #
If you selected Pay on Delivery:
- Kindly make the payment in cash or via transfer (details will be provided)
- The rider may confirm the transfer before handing over the package
- If payment cannot be confirmed, the order may not be delivered
⚠️ 4. Check for Any Visible Issues #
Before accepting the package:
- Quickly inspect the outer packaging for any visible damage
- If you suspect damage or something seems off, notify the rider immediately
- You can also call our support line for clarification before accepting
👥 5. If Someone Else Is Receiving the Order #
Make sure:
- They know a delivery is coming
- They’re available and authorised to accept it
- They have access to payment if it’s Pay on Delivery
Need Help During Delivery? #
If you need any assistance while the rider is at your location:
📞 Call or WhatsApp us on +2349067962756
📧 Email: benny@bennyboom.net
